Vision
Our Vision
We co create the introduction, implementation, and adoption of Microsoft technology solutions with and through people.
About DKomplex
Technology works better when people help shape it.
We combine CRM expertise with a deep understanding of human dynamics to build systems people can adopt, trust, and use successfully.
Explore our approachAbout
Us
Our Philosophy
Unlocking and enabling potential.
We’re all about the ever present challenge of unlocking and enabling potential: yours, our own, and our clients’.
We’re specialists in developing and implementing CRM solutions. We’re also specialists in human dynamics. Combining these, not only do we build the system of your dreams, but we do it in such a way that all of your people can actually use the new tools to exceed your expectations.
That is our secret sauce.
The mindset behind the work
An unswerving disposition toward possibility.
The work we do begins with the mindset we embrace, embody, and cultivate.
It is a belief in possibility when co creating technical solutions, and a belief in peoples’ courage and creativity to help shape those solutions.
What we believe
The right people can accomplish extraordinary things.
We believe that by getting the right people in the room, clearly communicating the task, vividly describing the desired outcome, and then challenging them to use all of their know how, anything can be accomplished.
Mission
Our Mission
To support clients with Microsoft technology, effective communication, and people know how to solve problems and unlock performance.
Project Process Overview
A proven process grounded in human collaboration.
We frame our practice and work on a tried and true macro level project process model and two principles that we live by.
We believe successful projects emanate from a deep, human level that we strive for our work to reflect.
Principle 01
Close collaboration
Close collaboration with our clients.
Principle 02
Shared ownership
An abiding belief that people support what they help create.
A·P·I·E
AssessmentPlanningImplementationEvaluationOur Process
The A P I E Model
Our model organizes CRM introduction, implementation, adoption, and continuous improvement into four connected phases: Assessment, Joint Planning, Implementation, and Evaluation.
Before the project begins
Key Pre Launch Activities
Collaborative Engagement
Site visits and discussions with your leadership.
Clarity on Requirements
Defining needs, expectations, and collecting relevant data and historical insights.
System Assessment
Reviewing current CRM systems, policies, and practices.
Strategic Alignment
- Methodology calibration meetings
- Roadmap development
- Project structure discussions
Effective Communication
- Planning project communications
- Establishing coordination frameworks
Capacity Building
Hosting pre launch workshops to align understanding and train team members.